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Medi Trip Limited agrees to the following: 

To provide structured pre-arrival support and advice 

To provide fair and adequate advice on your stay abroad 

To arrange airport transfer 

To provide orientation on arrival 

To facilitate an adequate volunteer placement area suitable to level of competence and area of interest, compliant top safety regulations 

To ensure there is supervision on placement 

To ensure access to support via a local day-to-day coordinator 

To refer to safe, reliable and adequate accommodation

To give anyone the option to stop any and/or all volunteering activities at any time 

To provide an itinerary of structured and organised placement experience 

To respect privacy, including keeping personal information confidential, -n compliance with Data Protection Regulations 

To take precautions to take measures to mitigate risk and elevate safety and security  

To ensure we work fairly and safely with local partners and the community that come in contact with our volunteers. 16. To provide as much professional guidance as possible for your vocation 

To exercise care and due diligence during facilitation of any any placements we offer and people we work with on all sides

To work fairly with community partners and local associates  ​


By receiving services from us, you agree to the following: 

  1. To volunteer in placement in a safe, lawful, competent ethical and responsible manner 

  2. This is an international travel experience to volunteer, of which you will receive no monetary reimbursement for any activities. 

  3. To read and comply with the information provided to you in the form of recommendations or instructions. Any information provided that is misused, overlooked or diverted from resulting in an adverse outcome will be your responsibility. 

  4. To ensure you have adequate travel insurance and indemnity cover for the entirety of your trip 1. Volunteers will be expected to invest in full comprehensive travel insurance, professional indemnity cover, any prophylactic treatments required and vaccinations prior to departure from their country of origin 

  5. To ensure you obtain necessary VISA/permit to volunteer, before you start your placement 1. Obtaining your VISA remains your responsibility. Medi Trip, parties and associates provide visa and entry information

  6. to support you and ensure you are informed. 

  7. Any changes or decisions made by immigration to grant or reject a visa application, official entry or removal into or from a location or removal is out of our control.

  8. Any material loss, time loss, or physical loss from a decision made by official relating to official entry into a country including visa costs, grants or rejection will not be the responsibility of Medi Trip or any associated parties 

  9. You remain responsible for the status of your visa/permit or stay in the country you are being hosted; this includes any renewals, extensions and obtaining the correct visa/permit for the purposes of your stay. 

  10. The medical practice fees are stand alone fees required by the Ministry of Health Tanzania for all foreign medical workers. These fees are paid at your facility/hospital to the administration team who have received your registration. These fees are not included in your placement fee as they differ depending on speciality and hospital facility. Once the fees are paid they are non refundable and non transferable i.e you cannot use the hospital contribution fee to participate at a different hospital.

  11. To abide by the law and any requirements of your stay in the country, including the conditions of your VISA of entry or permit To ensure your passport is valid for at least 6 months on entry into a foreign country 

  12. To provide Medi Trip with proof of professional practice/university paperwork/professional referral letter 9. To provide proof of a recent criminal background check 

  13. To ensure you are committed and have self prepared adequately prior to your arrival 

  14. You will receive orientation on an agreed date after arrival and you agree: 

  15. You understand that getting to and from placement everyday is your sole responsibility, including costs. 2. Not to use routes or modes of transport, not advised by coordinators 

  16. Having the means to appropriately attend placement within your agreed time frame is your responsibility. 4. To respect local laws and culture without exception


  18. Medi Trip expects that all volunteers will work within their scope of practice and lawfully when in practice. We will expect the volunteers to abide by the law at all times during their stay. Any diversion to this will arise in immediate removal from the program and immediate reporting to relevant parties, with no monetary reimbursement from Medi Trip. Further decision to remove the volunteer from placement will remain at the discretion of the host. 

  19. We reserve the right to suspend and/or terminate a volunteer’s placement at any time for non compliance to any laws or safety rules. 

  20. We expect volunteers to: 

  21. Be competent and professional in your duties and not behave negligently including performing work practices you are not trained or deemed competent to perform by a recognised professional body

  22. You will have access to sensitive client information which you are not permitted to share or publicise in any way 

  23. Have explicit permission prior to performing any work or duties on site 

  24. Have explicit permission and consent before performing any work or duties with any participants 

  25. To accept when work local supervisors decline any tasks or work to be performed by volunteers for any reason 

  26. To respect professional boundaries at all times 

  27. During your stay we expect volunteers to: 

  28. Respect and be sensitive to cultural differences at all times 

  29. Respect all other volunteers, staff, houseguests and property and understand that rules are there for the comfort and safety of everyone. Any offensive, disrespectful or harmful behaviour (physically, verbally or otherwise) will not be tolerated and result in immediate removal from the program and premises.

  30. Agree not to take illegal substances or partake in any illegal activities while being hosted by Medi Trip. This is strictly prohibited and will result in immediate removal and reporting to authorities. 

  31. Understand that you can be removed from placement/accommodation for failure to comply with terms of agreement or for any safety reasons at the discretion of staff. 

  32. Report any issues to coordinators/supervisors. 

  33. Report any changes to your accommodation  

  34. Should you change your accommodation, to understand that this will be arranged by you at your own cost. 8. Understand that you are responsible for your own belongings and any items you bring with you. 9. Understand any loss or damage incurred to your belongings will not be the responsibility of Medi Trip or any associated parties. 

  35. Understand any serious damage of property will result in immediate removal. Any serious damage by you will be sought financially or legally. 

  36. Any illegal activity, disruptive or culturally insensitive behaviour or behaviour deemed offensive will result in possible removal from the program. And any costs incurred by you as a result of this will not be the responsibility of Medi Trip 7. Any property damage incurred during the volunteer's stay by a volunteer will be sought directly with the volunteer 8. To report any excursions, day trips, safari or getaways to local coordinators in a timely manner for your own safety 1. To understand any potential risks during a trip or excursion is your responsibility 

  37. Medi Trip is not liable should any harm/damage/issues that arise on an excursion 

  38. Excursions are made outside of your agreed volunteer placement experience 

  39. Excursions taken outside of the main host location should be reported in a timely manner while still on placement or being hosted as a volunteer 


  41. Please remember to exercise respect and dignity for all locals you come across abroad. Locals hold the right to decline a photograph. Explicit consent must be gained before taking and publicising any photographs or any identifiable information. Guardians of children must explicitly give their consent before taking any photographs of children 

  42. We will also use discretion and ask for explicit consent before taking or publicising any images of anyone involved in our work or otherwise. 

  43. A large part of our work involves raising awareness, publicising and marketing efforts, volunteers will be made aware that there will be regular instances where images are being taken 

  44. Some images may be shared with partners or associates 

  45. There will be efforts made to ask prior consent before images are posted online 

  46. We will always use discretion to protect people's privacy 

  47. No identifiable information (i.e full names, address, contactable information) will be posted at any time 


  49. We tend to be very flexible on amendments and will make every effort to work to your comfort, we really want you to volunteer. We understand that plans change, culture shock is a real thing and you're going on a big, often anxious journey all the way to Africa. However, once you've started your placement please be

  50. aware that you are making a commitment to this placement and its people. It is a huge disappointment for project partners when there is inconsistency or a volunteer quits their placement. 

  51. We have no control or influence over an fees paid directly to placements and any refunds are at their discretion. Fees paid directly to projects cannot be transferred from one placement to another and it is your responsibility to cover fees when joining any placement.

  52. Should you wish to amend/change your placement during your agreed placement time, there will be an administration fee of $60 USD payable to Medi Trip. 

  53. Please remember that we are not obliged to immediately change your placement and any amendments or changes to placement remain at our discretion and dependent factors leading to the change. Any issues on your part that have violated our terms and conditions or any serious issues on your part that have led to cessation of your placement will mean we will not be able to place you at another facility or project for the safety and security. 


  55. We want to avoid cancellations as much as you do, we want you to volunteer abroad. However, once a project fee has been paid we cannot offer you a full refund. This is because the majority of your payment will already have been committed to your stay abroad before you arrive. Therefore, this payment will not be fully recovered once a commitment by all parties have been made. 

  56. PLACEMENT FEE Your placement fee will be retained for up to 39 weeks from the date of payment. Following that you will need to pay a new placement fee.

  57. REGISTRATION FEE There are no refunds available for registration fees. Your registration fee may be retained as a future booking fee. 

  58. Your registration fee will be retained for up to 24 weeks months from the date of payment. Following that you will need to pay a new registration fee.

  59. Refunds are not automatically given for cancellations. Written notice must be made of reasonable circumstances pertaining to cancellation. Once all parties are in agreement with the cancellation, the following applies: 

  60. Cancellation more than 60 days before your date of arrival: 40% of placement fee 

  61. Cancellation 31 days to 59 days before arrival: 30% of placement fee 

  62. Cancellation 30 days or less before arrival: no placement fee refund 

  63. Cancellation on or after agreed arrival date: no placement fee refund 

  64. There will be a $75 processing fee applied for any refunds made, which will be deducted from the total refund made

  65. If you were referred to us via a primary agent, a refund claim must be made through your agent. 7. Should we not be able to come to a resolution with you in regards to changes, cancellations or amendments during your stay abroad: 

  66. We reserve the right to excuse you from our services and will no longer be responsible for your stay, including accommodation, supervision or coordination. 

  67. Any loss or costs incurred will no longer be our responsibility. 

  68. Any loss or costs including changes of departure date, flight bookings or stay outside of your agreed program is your responsibility. 

  69. We will not be responsible for any costs incurred as a result of your cancellations or changes. 

  70. Medi Trip will not advise any volunteers to work beyond their scope of practice and will support anyone that chooses not to. 

  71. Therefore, we will not take responsibility for any issues/incidents/hazards/risks/harm that occur to any people/person or to themselves as a result of a volunteer acting or working unlawfully, unsafely, negligently, unethically or beyond their scope of practice at any time. 

  72. Responsibility of any and all potential risks and to anyone or themselves remains solely with the volunteer. 3. Responsibility to work safely, lawfully, competently and ethically is expected of all volunteers facilitated by Medi Trip without exception. 

  73. Medi Trip reserves the right to dismiss any volunteers acting unlawfully, unsafely, negligently, unethically or beyond their scope of practice or behaving in a manner considered offensive, inappropriate, racist, or otherwise  unacceptable at any time and in doing so will alert dangerous and negligent practices to authorities and professional bodies.

  74. You  are fully aware of the risks and hazards associated with travelling and interacting with other individuals internationally within a public setting and you understand that conditions  may rapidly change within your environment before or during my trip, including risks of illness, disease or injury. You are  voluntarily choosing to engage in this activity. Should you becomeI ill  or injured, you understand and agree that you will not participate or continue in program activities unless cleared by a medical care provider. You  also understand that it is your responsibility to take advised precautions and full insurance that covers you for any illness, disease or injury. You agree to take all necessary precautions and follow prescribed protocols and guidance from relevant authorities. 

  75. You understand that you are subject to any rules and policies of a third-party site and jurisdiction. If you do not follow the safety procedures and rules required by the third-party site, you may be required to leave the site. 

  76. You agree to release Medi Trip Limited, their employees, directors, agents, direct associates and representatives from any liability or claim, demand or action  that you may have against them in relation to any bodily injury, personal injury, illness, death, damage or economic losses that may occur as a result of any activities you undertake while on this program. This includes all charges, wherever and however they are incurred. You agree to  release and forever discharge all of the above and associated parties from any and all claims arising from your participation.

Terms & Conditions

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