Medi Trip Limited


  1. Medi Trip agrees to the following:

    1. To give you pre arrival support and advice

    2. To arrange pick up/airport transfer on arrival

    3. To full orientation on arrival

    4. To facilitate an adequate volunteer placement area suitable to you

    5. To provide full pre-arrival supervision 

    6. To ensure you have a named supervisor on placement

    7. To ensure you are supported by a local coordinator

    8. To refer you to safe, reliable and adequate accommodation for the duration of your stay

    9. To provide you with fair and adequate advice on your stay abroad

    10. To provide you with guidance and support before and during your stay

    11. To give you the option to stop any and/or all volunteering activities at any time

    12. To provide an itinerary as personalised as possible, tailored to your specific objectives

    13. To respect for your privacy, including keeping your personal information confidential-in compliance with the EU General Data Protection Regulation

    14. To take precautions to ensure your safety and adequate experience

    15. To ensure we work fairly and safely with local partners and the community that come in contact with our volunteers.

    16. To provide as much professional guidance as possible for your vocation

    17. To exercise care and due diligence to ensure the safety of anyone being facilitated by Medi Trip and any placements we offer

    18. To work fairly with community partners and local associates ​


  1. As a Medi Trip Volunteer,  you agree to the following:

    1. To volunteer in placement in a safe, lawful, competent ethical and responsible manner 

    2. This is an international travel experience to volunteer, of which you will receive no monetary reimbursement for any activities.

    3. You agree to the following:

    4. To ensure you have adequate travel insurance and indemnity cover for the entirety of your trip

    5. To ensure you obtain necessary VISA/permit to volunteer, before you start your placement

    6. To abide by the law and any requirements of your stay in the country, including the conditions of your VISA of entry or permit

    7. To ensure your passport is valid for at least 6 months on entry into a foreign country

    8. To provide Medi Trip with proof of professional practice/university paperwork/professional referral letter

    9. To provide proof of a recent criminal background check

    10. To ensure you are committed and have self prepared adequately prior to your arrival

    11. To respect local laws and culture

    12. ​You will receive orientation on an agreed date after arrival and you agree that:

    13. You understand that getting to and from placement everyday is your sole responsibility, including costs. 

    14. Not to use routes or modes of transport, not advised by coordinators

    15. You are responsible for payment of costs for your travel to the airport on departure date​

    16. Volunteers will be expected to invest in full comprehensive travel insurance, professional indemnity cover, any prophylactic treatments required and vaccinations prior to departure from their country of origin.


    1. Medi Trip expects that all volunteers will work within their scope of practice and lawfully when in practice. We will expect the volunteers to abide by the law at all times during their stay. Any diversion to this will arise in immediate removal from the program and immediate reporting to relevant parties, with no monetary reimbursement from Medi Trip. Further decision to remove the  volunteer from placement will remain at the discretion of the host. We reserve the right to suspend and/or terminate a volunteer’s placement at any time for non compliance to any laws or safety rules.

    2. Medical Practice Fee - Tanzania 

      1. The medical practice fee is a stand alone fee required by the Ministry of Health Tanzania for all foreign medical workers. This fee is paid at your facility/hospital to the administration team who have received your registration. This fee is not included in your placement fee as it differs depending on speciality and hospital facility. Once this fee is paid it is non refundable and non transferable i.e you cannot use this fee to participate at a different hospital.

      2. Should you wish to amend/change your placement during your agreed placement time, there will be an administration fee of £45 ($60 USD). This should be a straightfoward process, however please remember that we are not obliged to immediately place you elsewhere and any amendments or changes to placement remains at our discretion.

  3. We expect volunteers to:

    1. Be competent and professional in your duties and not behave negligently including performing work practices you are not trained or deemed competent to perform by a recognised professional body

    2. You will have access to sensitive client information which you are not permitted to share or publicise in any way

  4. ​During your stay we expect volunteers to:

    1. To respect and be sensitive to cultural differences 

    2. To respect all other volunteers, staff, houseguests and property and understand that rules are there for the comfort and safety of everyone.

    3. House rules, local and cultural customs will be clearly explained to you during orientation. 

    4. You agree not to take illegal substances or partake in any illegal activities while being hosted by Medi Trip. This is strictly prohibited and will result in immediate removal and reporting to authorities.

    5. You understand that you can be removed from placement/accommodation for failure to comply with terms of agreement or for any safety reasons at the discretion of staff.

    6. To report any issues to coordinators/supervisors.

    7. To report any changes to your accommodation within 24 hours​

    8. Should you change your accommodation, to understand that this will be arranged by you at your own cost.

    9. You understand that  you are responsible for your own belongings and any items you bring with you.

    10. Any loss or damage incurred to your belongings will not be the responsibility of Medi Trip or any associated parties.

    11. Any serious damage of property will result in immediate removal. Any serious damage by you will be sought financially or legally.

    12. Any illegal activity, disruptive or culturally insensitive behaviour or behaviour deemed offensive will result in possible removal from the program. And any costs incurred by you as a result of this will not be the responsibility of Medi Trip.

    13. Any property damage incurred during the volunteer's stay will not be the responsibility of Medi Trip and will be sought directly with the volunteer.

    14. To report any excursions, day trips, safari or getaways to local coordinators in a timely manner for your own safety

    15. To understand any potential risks during a trip or excursion is your responsibility

    16. Medi Trip is not liable should any harm/damage/issues that arise on an excursion

    17. Excursions are outside of your agreed volunteer placement experience 

    18. Failure to report in a timely manner any excursions/trips/adventure travel made outside of Medi Trip associated parties while still on placement or being hosted as a volunteer will require a formal warning and possible removal.


    1. Please remember to exercise respect and dignity for all locals you come across abroad. Locals hold the right to decline a photograph. Explicit consent must be gained before taking and publicising any photographs or any identifiable information. Parents or guardians of children must explicitly give their consent before taking any photographs of children.​


    1. We tend to be very flexible on amendments and will make every effort to work to your comfort, we really want you to volunteer. We understand that plans change, culture shock is a real thing and you're going on a big, often anxious journey all the way to Africa. However, once you've started your placement please be aware that you are making a commitment to this placement and its people. It is a huge disappointment for project partners when there is inconsistency or a volunteer quits their placement. Therefore should you wish to amend/change your placement during your agreed placement time, there will be an administration fee of £45 ($60 USD). Please remember that we are not obliged to immediately place you elsewhere and any amendments or changes to placement remains at our discretion.


      1. We want to avoid cancellations as much as you do, we want you to volunteer abroad. However, once a project fee has been paid we cannot offer you a full refund. This is because the majority of your payment will already have been committed to your stay abroad before you arrive. Therefore, this payment will not be fully recovered once a commitment by all parties have been made.

    1. There are no refunds available for registration fees. Your registration fee may be retained as a future booking fee.

    2. Refunds apply to placement fee payments only. Refunds are not automatically given for cancellations. Written notice must be made of reasonable circumstances pertaining to cancellation. Once all parties are in agreement with the cancellation, the following applies:

    3. Cancellation more than 60 days before your date of arrival: 40% of placement fee 

    4. Cancellation 31 days to 59 days before arrival: 30% of placement fee 

    5. Cancellation 30 days or less before arrival: no placement fee refund

    6. Cancellation on or after agreed arrival date: no placement fee refund

    7. If you were referred to us via a primary agent, a refund claim must be made through your agent.

    8. Should we not be able to come to a resolution with you in regards to changes, cancellations or amendments during your stay abroad we reserve the right to excuse you from our services and will no longer be responsible for your stay, including accommodation, supervision or coordination. Any loss or costs incurred will no longer be our responsibility. Any loss or costs including changes of departure date, flight bookings or stay outside of your agreed program is your responsibility. We will not be responsible for any costs incurred as a result of your cancellations or changes.

  8. Any confounding variables outside of our control that disrupt or prevent you from continuing your placement or we are unable to perform our obligations will not be our responsibility. 

    1. This includes any natural disasters, political disruption, terror attacks, accidents or large scale disasters or any other confounding variables that interrupt or disrupt your placement. Where reasonably possible we will make best efforts to postpone your trip, assist you or find suitable safe alternatives or placements where such variables occur. Any delay or failure to fulfil any obligation (other than a payment obligation) hereunder or thereunder so long as and to the extent to which any delay or failure in the fulfilment of such obligation is prevented, frustrated, hindered or delayed as a consequence of circumstances of any natural disasters, political disruption, terror attacks, accidents or large scale disasters or any other confounding variables ​

    2. In the event that Medi Trip is unable to perform its' obligations under the terms of this agreement because of confounding variables reasonably beyond Medi Trip's control, or other causes reasonably beyond our control, Medi Trip will not be liable for damages or any loss, costs or damages incurred as a result from such failure to perform or otherwise from such causes.


    1. By being facilitated by Medi Trip, you agree to indemnify Medi Trip and all connected parties involved in your volunteer activities against any and all liability. Medi Trip will not take responsibility for any insurance or indemnity . This responsibility lies solely with the volunteer to ensure they travel with adequate cover before and during their stay. We will not take responsibility for any indemnity or liability or insurance on behalf of anyone being facilitated by Medi Trip and will expect anyone being facilitated by Medi Trip ensure this is in place prior to arrival at placement. Therefore the volunteer will take responsibility for any and all potential risks that may arise during their experience.

    2. Medi Trip will not advise any volunteers to work beyond their scope of practice and will support anyone that chooses not to. Therefore, we will not take responsibility for any issues/incidents/hazards/risks/harm that occur to any people/person or to themselves as a result of a volunteer acting or working unlawfully, unsafely, negligently, unethically or beyond their scope of practice at any time. Responsibility of any and all potential risks and to anyone or themselves remains solely with the volunteer. Responsibility to work safely, lawfully, competently and ethically is expected of all volunteers facilitated by Medi Trip without exception.

    3. ​Medi Trip reserves the right to dismiss any volunteers acting unlawfully, unsafely, negligently, unethically or beyond their scope of practice or behaving in a manner considered offensive or unacceptable at any time and in doing so will alert dangerous and negligent practices to authorities and professional bodies.

Terms & Conditions